Unrivaled Dedication to The Craft

Network Defense Analyst III


Network Defense Analyst III

San Antonio, TX

Functional Responsibility

  • Work in a shift-based schedule within a 24X7 Adversary Pursuit Center.
  • Take ownership of, triage and update tickets generated by a CRM ticketing system.
  • Respond to inbound phone and electronic requests for technical assistance with root9B’s security monitoring applications.
  • Manage all customer situations in a professional and courteous business manner with an emphasis on customer relationship and satisfaction.
  • Keep customers abreast of problem status, set clear expectations and provide timely follow-up to customers on a daily basis.
  • Meet service level agreements regarding response time and customer notification as it pertains to root9B’s Security Monitoring and Management Services.
  • Document all communications with customers and intradepartmental constituents related to outstanding technical issues in order to escalate to next level.
  • Remotely assist with advanced technical support related to the management and monitoring of customer security devices.
  • Provide log/network/malware/device analysis and making recommendations for remediation of security vulnerability conditions.
  • Develop guidance on mitigation strategies and defense techniques relative to trends and events in the global threat landscape.
  • Assist security staff with incident management, security strategy, and publication of security intelligence.
  • Lead analysis and resolution of complex and/or escalation issues, including technical troubleshooting calls with customers/other root9B teams.
  • Liaise with root9B and customer senior management and other root9B teams on service improvement initiatives.
  • Follow established Change Management procedures to tune platform security policy with use cases, threat libraries, and watch list details for better threat detection and threat recognition.
  • Provide assistance to root9B proactive HUNT services that will help them prepare, recognize, and respond in anticipation to a specific attack or known attack patterns.
  • Assist in Incident Response activities, providing root cause analysis, lessons learned, and additional recommendations on how to prevent similar incidents.
  • Develop guidance on mitigation strategies and defense techniques relative to trends and events in the global threat landscape.
  • Generate internal and/or external documentation, such as detailed procedures, playbooks, and operational metrics reports.
  • Demonstrate excellent communication and customer care skills.
  • Understand and apply common security practices and possess a working knowledge of applicable industry controls such as NIST 800-53 and/or ISO 27000. 
  • Maintain a working knowledge of local security policies and execute general controls as assigned.

Minimum/General Experience

  • 6-12 years of relevant IT and security experience.
  • Excellent written and verbal communication skills, time management and organizational skills.
  • Advanced understanding of intrusion detection, firewall operations, and other general security practices, Unix/Linux OS and computer network fundamentals.
  • Advanced working knowledge/experience of network systems, security principles, and applications.
  • Experience with managing and optimizing Security Information and Event Management (SIEM) systems, such as Splunk, ArcSight, or Q-Radar.
  • Knowledge of client service principles and commitment to client service.
  • Knowledge of general software and internet applications.
  • Certificate/Licenses such as CISSP, CHFI, CEH, CISA, CISM certifications are preferred.
  • Relevant military training and experience in cyber security and other industry standard certifications are a plus.
root9B is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
To Apply

No attachments will be accepted. Please email content of resume, references, work samples and preferred location (if applicable) to careers@root9B.com.