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Network Defense Analyst I


Network Defense Analyst I

San Antonio, TX

Functional Responsibility

  • Work in a shift-based schedule within a 24X7 Adversary Pursuit Center.
  • Take ownership of, triage, and update tickets generated by a CRM ticketing system.
  • Respond to inbound phone and electronic requests for technical assistance with root9B’s security monitoring applications.
  • Manage all customer situations in a professional and courteous business manner with an emphasis on customer relationship and satisfaction. Assess and escalate to next level as needed.
  • Keep customers abreast of problem status, set clear expectations and provide timely follow-up to customers on a daily basis.
  • Meet service level agreements regarding response time and customer notification as it pertains to root9B’s Security Monitoring and Management Services.
  • Document all communications with customers and intradepartmental constituents related to outstanding technical issues in order to escalate to next level.
  • Remotely assist with basic technical support related to the management and monitoring of customer security devices.
  • Generate and update technical documentation as required.
  • Demonstrate excellent communication and customer care skills.
  • Understand and apply common security practices and possess a working knowledge of applicable industry controls such as NIST 800-53 and/or ISO 27000. 
  • Maintain a working knowledge of local security policies and execute general controls as assigned.

Minimum/General Experience

  • 0-2 years of relevant IT and security experience.
  • Excellent written and verbal communication skills, time management and organizational skills.
  • Basic understanding of intrusion detection, firewall operations, and other general security practices, Unix/Linux OS and computer network fundamentals.
  • Basic working knowledge/experience of network systems, security principles, and applications.
  • Knowledge of client service principles and commitment to client service.
  • Knowledge of general software and internet applications.
  • Certificate/Licenses such as Network+, Security+, CEH certifications are preferred.
  • Relevant military training and experience in cyber security and other industry standard certifications are a plus.
To Apply

No attachments will be accepted. Please email content of resume, references, work samples and preferred location (if applicable) to careers@root9B.com.